Important passport delivery changes (10/10/2008)
From the 3rd November new charges will apply for delivery of passports in Spain and Portugal. All passport applications received on or after the 3rd November will be subject to these charges, although it will still be possible to pick up your passport in person from the Consulate-General in Madrid without delivery costs. The new passport courier service will mean a greatly improved service for customers. It will be provided by DHL Express, a reputable multinational company with a strong track record of secure, on time delivery. DHL Express will:
- provide 2 employees permanently based at the British Consulate-General Madrid to ensure an efficient, dedicated and tailor-made service for our customer;
- call every customer in advance in English to ensure that they'll be at home at the time of delivery;
- ensure an integrated end-to-end delivery process straight from our passport printers to your door. DHL Express has comprehensive coverage of the Iberian peninsula through its network of 7000 staff, 99 offices, 5000 vehicles and 25 planes;
- run an online tracking system so you can see the progress of your passport delivery in real time;
- provide uniformed, identifiable staff and provide a secure servic.
British Consular Services Iberia has negotiated a very competitive and comprehensive deal for passport customers with DHL Express. This compares very favourably to prices charged by other companies for secure delivery of important documents, particularly as it includes a number of additional features such as advance customer contact in English.
The costs for the new service are as follows:
Mainland Spain, Balearics, Ceuta, Melilla and Portugal: 16 Euros*
Canary Islands, Portuguese Islands and Andorra: 21 Euros*
(*These prices are exclusive to customers of British Consular Services Iberia)
Further information on this service, including delivery times, prices and tracking, will be published on the British Embassy website from 3rd November. You may also consult DHL's website for further information on their services.
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